About TECKS

Company Overview

TECKS Healthcare provides innovative software-as-a-solution to improve healthcare delivery and outcomes. With the HEDIS® Performance Tool powering our solutions, we're helping our customers address some of the biggest challenges in healthcare with increased collaboration, data innovation, and comprehensive technology-enabled services.

Goals & Objectives

Set achievable goals and measure them regularly. Follow-up is essential to ensure that people know how they stand against their goals. When these two elements are working in tandem, no performance appraisal should be a surprise. Open the lines of communication and provide the guidance and direction to motivate your employees into excellence.

Communication

Our core philosophy is people over process. We strive to provide the best and we value integrity, excellence, respect, inclusion, and collaboration. Effective communication is essential for us to help foster a great relationship between us and our client to drive better results and improve efficiency. We actively listen to our clients and provide precise feedback to help them during decision-making process.

Teamwork

Teamwork exists when there is a level playing field, when employees feel the freedom to express, without fear of retribution, their ideas and solutions to problems. A measure of how well the customer is satisfied is a measure of your teamwork. Successful teamwork is achieved when peers support and communicate with each other on a regular basis.

Empowerment

We value managers and leaders who yield authority, who act more like coaches then overseers and let their employees shape policies giving them a stake in the successes. Managers should provide the extra guidance to those employees that require it, and encourage self-discipline in those who want and deserve more freedom.

Responsibility, Accountability and Authority

We expect all three to be delegated, recognizing that management always accepts ultimate responsibility. Delegating only a portion of the above will force your direct reports and other subordinates to always look to you for decision-making. Guide employees through that process rather than making decisions for them.

Hold employees responsible and accountable but ensure they have the necessary authority. Real empowerment will come over a long period of time and when you are willing to give up certain rights giving employees more flexibility and freedom to exercise innovation. When you delegate, you must expect people will fail. It is important to view failure as a learning experience for the employee not a license to discipline them.

Leadership is a tripartite process: setting expectations, coaching and mentoring their progress and conducting an appraisal of their performance. Be a teacher and a mentor. Share your knowledge with your employees. Develop a mindset of ‘servant’ leadership, by supporting and meeting the needs and requests of your employees, required to accomplish their job. Be accountable and prepared to accept full responsibility. Create a climate in which you can teach your employees how to take responsibility for their actions. Also remember, employee’s families are very important to them and recognize that employees shouldn’t have to split their loyalties.

We expect employees and management to meet timetables and commitments. This may mean longer hours or adjusting the schedule as necessary when appropriate. The point is, if you have a due date, meet it. This is especially important for commitments to others, outside your immediate organization.

About TECKS

Company Overview

Core Values

Goals & Objectives

Communication

Teamwork

Team Members

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