Medical Staff Management Tools
To simply and centralize tasks for healthcare providers, Tecks has built numerous custom applications, including one of the first web-based portals for retrieving, storing, and analyzing medical charts and other patient information online. The function of these tools service Staff and Administrators alike.
Staff Tools
From a staff perspective, where the rubber meets the road, tools Tecks has built allow users to:
- Submit and track their hiring application and upload their resume,
- Once hired, they can view and manage their schedule,
- Review patient/member appointments,
- Download lists of charts to retrieve patient/member information,
- Retrieve, scan, update and upload patient charts,
- Obtain a check list of documents required for each patient/member,
- Enter ICD-9 disease classification codes for processing Medicare/Medicaid reimbursement, and,
- File forms and reports.
Administrative Tools
At the executive and managerial levels, the custom solutions Tecks developed provide comprehensive information about care and help with financial forecasting, clinical quality improvement, and other initiatives. From an administrative perspective, the tools Tecks has built allow Administrators to:
- Assign projects,
- Assign charts to coders/abstractors randomly for data entry based on their daily requested number,
- Create and update user profiles,
- Assign reports to users,
- Assign types of work to groups of users by their job role categories,
- Capture the availability of Field Reviewers,
- Assign Field Reviewers to regions based on location,
- Assign appointments and display their time and location,
- Identify members with suspected under-reported chronic conditions and gaps in care,
- Manage submissions to CMS for Medicare/Medicaid reimbursements,
- Produce intelligent, meaningful reports and analytics, and,
- Identify all relevant charts with respect to HCCs and conduct a comprehensive chart abstraction process to acquire all documented and supportable ICD-9s.
The applications we have built compile information from disparate sources, such as claims and encounters, to give researchers a better “big picture” view of patient care and improve overall operations and workflow. The abstracted medical records are also fed to adaptive learning engines, which check for gaps in care and thus help healthcare providers make improvements for members with chronic conditions.
Full Digitization and Online Access of Medical Charts
A core element of Tecks's work in the Health Care Sector is the full digitization and online access of medical charts, progress notes, and other patient information. Our solutions include one of the first web-based portals for retrieving, storing, and analyzing medical charts and other patient information. In addition, they provide the following benefits:
- Upload patient documents and change chart status,
- Retrieve, store, review and analyze medical charts and other patient information online,
- Release, revise, freeze and update charts for data entry, and
- Add or remove chart pages.
Collection & Compilation of Sensitive Data
The systems we at Tecks have designed, developed and implemented are currently used to collect and compile patient and chart data, allow access to the data for review, and aggregate the data for audit and analysis. It is the collection and compilation of sensitive data in a heavily regulated and monitored sector. It also reflects work that is often performed by end users that have mixed levels of technical expertise, including nurses, coders, and medical record specialists. As a result of focused attention to these considerations and others, the systems we have implemented ultimately have resulted in significantly decreased cost, error reduction and improved quality of care for our health care sector clients.
Chart Assignment, Management and Control
Part of the beauty of online data management is the ability to control data flow to optimize how employee resources are being used - to avoid overtasking one employee while undertaking another. Tecks has developed custom solutions to optimize employee workloads. We have developed custom tools that assign charts to Coders for data entry, allow users to review patient data and generate reports, and abstract information from patient charts.
Aggregate and Analyze Data
Once aggregated, other tools we have created and implemented are used to give researchers and analysts a "big picture" view of patient care, perform Quality Assurance on entered data, and grade Abstractors. The abstracted medical records are further fed into adaptive learning engines, which check for gaps in care and thus help improve care for members with chronic conditions. At the executive and managerial level, comprehensive information about care helps with financial forecasting, clinical quality improvement, and other initiatives.